Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off within 2 weeks

Common Returns Questions

Is it easy to return Embr Wave?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.  

[Note: Shipping labels not used within 15 days will be voided by USPS, and your return authorization may be invalidated or subject to additional restocking fees of up to 50%.]

How soon will I get my refund?

Once your Embr Wave is received, it typically takes about two weeks for processing and inspection before your refund will be available.

What items are returnable?

  • Embr Wave units and accessories within 30 days of shipping. Read our full return policy here.

What items are non-refundable?

  • Items marked as final sale
  • Free gifts or promotional items with retail value
  • Shipping charges 
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