Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off within 2 weeks

Common Returns Questions

Is it easy to return Embr Wave?

Just enter the email used to make the purchase or click "Start with an order number" to get started! You'll receive step-by-step instructions and be able to download your prepaid return shipping label.  

[Note: Shipping labels not used within 15 days will be voided by USPS, and your return authorization may be invalidated or subject to additional restocking fees of up to 50%.]

Are returns free?

We charge a nominal fee to cover the cost of return shipping, deducted from your refund total. For most orders, this is between $4-$6, depending on your location. You can see the exact amount when you get your refund estimate after starting your return above.

How soon will I get my refund?

It typically takes up to two weeks after your return is delivered to complete processing and inspection before your refund will be available. You'll receive an email confirmation with the details as soon as your refund has been issued!

What items are returnable?

  • Embr Wave units and accessories within 30 days of shipping. Read our full return policy here.

What items are non-refundable?

  • Items marked as final sale
  • Free gifts or promotional items with retail value
  • Shipping charges 

Can I exchange for something else?

Yes! Start your return above. On the page where you download your return shipping label, you can select the Instant Refund option to receive a coupon code for a new purchase. Buy now with your instant credit and then use the label to send your return back within the next 2 weeks. Any unused credit will be refunded after your return is received.

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